Feedback & Complaints

Feedback, Compliments & Complaints

We are always looking for ways to improve our services and ensure you have the best possible experience with us. You can help us get it right by telling us what you think of the service delivered by us.

We welcome your feedback and would be delighted if you are happy with our service that you recommend us to your friends and family. Don't forget to let us know too!

If for any reason you are unhappy with the service you have received from us we would like the opportunity to put this right by receiving your complaint directly. Your complaint can be made in person, in writing or by telephone. Contact us If your complaint is regarding orthodontic treatment you have received, please address your complaint directly to the orthodontist that treated you. For any other complaints please address your complaint to the Complaints Manager.

Your complaint will be dealt with promptly so that any matter is resolved as quickly as possible, usually within 10 days of the complaint being received. For more complex complaints this could take longer but we will keep you updated.

If in a rare case you remain unhappy with the outcome to your complaint or you do not wish to complain directly to the practice you can discuss this matter further with:

• North East London Integrated Care Board e: nelondonicb.complaints@nhs.net or tel: 020 8221 5750
• NHS Complaints Advocacy Service - POhWER tel: 0300 456 2370 or email: nhscomplaints@pohwer.net
• Parliamentary & Health Service Ombudsman tel: 0345 015 4033 or online at ombudsman.org.uk/making-complaint
• Dental Complaints Service For complaints about private treatment 020 8253 0800 or visit www.dentalcomplaints.org.uk

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Please email us at info@chadwellheathorthodontics.com or use the online form below.
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